Help Center
HELP CENTER
Welcome to the CGS Consultation Help Center
We're here to assist you. Whether you have questions about our consulting services, your inquiry, our website, or how to get started, this page provides answers to the most common questions and explains how you can contact us.
Contact Us
If you need assistance, you may contact us using any of the following methods:
Website
https://www.cgsconsultation.com
Location
Madrid, Spain
We aim to respond to all inquiries as promptly as possible during normal business hours.
Frequently Asked Questions (FAQ)
What does CGS Consultation do?
CGS Consultation is a restaurant and hospitality consulting firm that helps businesses improve operational efficiency, profitability, management systems, food safety practices, standard operating procedures (SOPs), staff development, technology integration, and overall business performance.
Who can work with CGS?
We work with a wide range of hospitality businesses, including:
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Restaurants
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Cafés
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Bars
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Hotels
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Catering companies
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Bakeries
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Cloud kitchens
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Franchises
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Food manufacturers
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Hospitality entrepreneurs
Whether you are launching a new concept or improving an existing operation, we can tailor our services to your needs.
How do I request a consultation?
You can request a consultation by completing the contact form available on our website.
Please include:
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Your name
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Business name
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Country
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Email address
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A brief description of your project or challenge
Our team will review your request and contact you to discuss the next steps.
How long does it take to receive a response?
We aim to respond to inquiries within one to three business days. Response times may vary depending on inquiry volume, weekends, public holidays, or the complexity of your request.
Do you provide free consultations?
Initial conversations are intended to understand your business needs and determine whether our services are an appropriate fit. Any complimentary introductory call, if offered, does not constitute professional consulting services or a consulting agreement.
Do you work with international clients?
CGS is based in Madrid, Spain, and is designed to support clients internationally. Services may be delivered remotely or in person, depending on the nature of the engagement and mutual agreement.
Do you guarantee business results?
No.
Consulting services are advisory in nature. Business outcomes depend on many factors beyond our control, including implementation, market conditions, staffing, financial resources, competition, and operational decisions.
While we strive to deliver practical and effective recommendations, we cannot guarantee specific financial or operational results.
How are consulting projects priced?
Pricing depends on several factors, including:
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Project scope
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Business size
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Number of locations
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Complexity
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Required deliverables
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Project duration
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On-site or remote work
A customized proposal will be prepared after we understand your requirements.
How do payments work?
Payment terms are specified in your proposal or consulting agreement before any work begins. Accepted payment methods and invoicing details will be provided during the contracting process.
Is my information confidential?
Yes.
CGS treats client information with care and professionalism. Confidential information shared during an active consulting engagement is handled in accordance with applicable agreements and our Privacy Policy. If highly sensitive information will be shared before an engagement begins, we recommend executing a Non-Disclosure Agreement (NDA).
Does CGS use Artificial Intelligence?
CGS may use AI-assisted tools to improve research, analysis, drafting, and operational efficiency. AI supports our consultants but does not replace professional judgment. Final recommendations are reviewed by qualified personnel before they are provided to clients.
Can I download resources from the website?
Where available, downloadable resources are provided for informational purposes only. They remain the intellectual property of CGS unless otherwise stated and may not be reproduced, distributed, or commercially exploited without prior written permission.
How can I report a technical problem?
If you experience issues using our website, please contact us by email and include:
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A description of the issue
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The webpage where it occurred
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The device and browser you were using
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Screenshots, if available
This information helps us investigate and resolve technical issues more efficiently.
How can I request access to my personal information?
You may exercise your rights under applicable data protection laws by contacting:
Please refer to our Privacy Policy for additional information regarding your rights.
How do I unsubscribe from marketing emails?
If you receive marketing communications from CGS, you may unsubscribe at any time by clicking the unsubscribe link included in the email or by contacting us directly.
Website Support
If you encounter technical issues such as:
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Pages not loading
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Broken links
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Download problems
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Form submission errors
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Accessibility concerns
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Display issues
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Browser compatibility problems
please notify us so that we can investigate and improve your experience.
Legal Information
Additional information regarding your use of this website can be found in our:
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Privacy Policy
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Cookie Policy
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Terms of Use
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Legal Notice
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Accessibility Statement
These documents explain how we protect your information, the terms governing website use, and your rights under applicable laws.
Business Hours
Our standard business hours are:
Monday – Friday
09:00 – 18:00 (Central European Time)
Requests received outside business hours will be addressed as soon as reasonably possible during the next business day.
Our Commitment
At CGS Consultation, we are committed to providing professional, transparent, and responsive support. Whether you are exploring our services, preparing for a consulting engagement, or simply seeking more information, we strive to ensure that your experience with us is clear, respectful, and efficient.
If you cannot find the answer you are looking for on this page, we encourage you to contact us. We will make every reasonable effort to assist you or direct you to the appropriate resource.